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FAQs

Frequently Asked Questions

Find answers to common questions about shopping, orders, payment, shipping and more.

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Questions

Browse our categories or use the search bar to find products. Add your items to the cart, proceed to checkout, fill in your details and choose your preferred payment method. You will receive an order confirmation via email or SMS.
Go to "My Orders" in your account to see the current status of any order, or use the tracking link sent in your order confirmation.
Contact our support team as soon as possible. We can usually change or cancel an order before it has been processed for shipping, but not once it is already on its way to you.
Yes, for qualifying bulk orders. Contact our support team with the products and quantities you need for a custom quote.
You will need an account to check out so we can keep you updated on your order and let you track it, but signing up only takes a minute.
You will get a confirmation email or SMS right after checkout, and the order will immediately appear under "My Orders" in your account.
We accept Manual MoMo (Mobile Money), Manual Orange Money, and Pay Small Small (installments), with cash on delivery available in select areas.
At checkout, you will see the MoMo or Orange Money number to send payment to. After sending, submit your transaction reference so our team can verify and confirm your order.
It lets you split the cost of an order into smaller installment payments over time instead of paying the full amount upfront, for eligible orders.
Manual MoMo and Orange Money payments are usually verified within a few hours during business hours.
Yes. Every manual payment is checked and verified by our team before an order is processed, and we never ask for your mobile money PIN.
Contact our support team with proof of the payment attempt and we will help resolve it, including a refund if the payment was actually deducted.
We deliver nationwide, to all 15 counties in Liberia.
Delivery times vary by location - Monrovia and nearby areas are typically fastest, while more remote counties can take a bit longer.
Delivery fees depend on your order size and destination, and are always shown before you complete checkout.
Yes, order status updates (including when it is out for delivery) are available under "My Orders" in your account.
Same-day delivery is available in select areas depending on product availability - this will be shown at checkout if it applies to your order.
Our delivery agent will contact you using the phone number on your order to arrange a convenient redelivery or pickup.
Eligible items can be returned within a set number of days of delivery, provided they are unused and in their original packaging. See our full Return Policy page for details.
Contact our support team with your order number and the reason for the return, and we will guide you through the next steps.
Once a return is approved, refunds are typically processed within a few business days back to your original payment method or as store credit.
Most products are, but some categories such as personal care or perishable items may not be returnable for hygiene and safety reasons.
Contact us immediately with photos of the item and your order number, and we will arrange a replacement or refund at no extra cost to you.
If the return is due to our error (wrong or damaged item), we cover the shipping cost. For a change of mind, return shipping is the customer's responsibility.
Tap "Sign Up" and register with your phone number or email address - it only takes a minute.
Use the "Forgot Password" link on the login page to reset it via email or SMS.
Go to your account settings to update your personal details or manage your saved delivery addresses at any time.
Yes. Your information is kept secure and is never sold or shared with third parties for marketing purposes.
Contact our support team to request account deletion, and we will process it in line with our data policy.
Yes, you can add and manage multiple delivery addresses from your account and pick one at checkout.
Yes, we source from reliable, verified suppliers and stand behind the quality of what we list.
Where applicable, products carry the warranty terms provided by the manufacturer or supplier, shown on the product page.
Stock availability is shown directly on each product page, and updates in real time as orders come in.
Yes, contact our support team with the product details and we will look into sourcing it for you.
Once your order is delivered, you can leave a rating and review from the product page or your order history.
Product prices are as listed; any applicable delivery fee is calculated and shown separately at checkout.
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